Terms of service
Last updated: October 4, 2026
Who we are
Johns AI ("we", "us") is a sole proprietorship owned and operated by Bauer Johns, 509 South 575 West, Springville, Utah 84663. We set up and run AI receptionists, website chat assistants and related automation for businesses. These terms apply to anyone who uses this website or signs up for our services ("you"). By using the site or signing up, you agree to them.
The service
Depending on the package you choose, we build, connect and look after an AI phone receptionist, a website chat assistant, or both, set up for your business. Your agreement or order shows what your package includes, its price, its included minutes and its setup fee. If anything in your signed agreement differs from these terms, your signed agreement wins.
To set things up, we need some time and information from you: your services, hours, the prices you want quoted, how calls should be handled, and access to things like your calendar or call forwarding. Most businesses are live within a couple of days, but that depends on getting this information from you.
Free trial
New clients get a 3-day free trial. To start it, you sign our agreement and put a card on file. If you don't want to continue, text or email Bauer before the 3 days are up. We take everything down, and you are not charged. If you don't cancel before the trial ends, your plan starts and the card on file is charged automatically right away for your first month and your setup fee (unless the setup fee is waived with a 6-month commitment).
Billing
- Monthly plan. Plans are month-to-month and billed every month on the day your paid plan started, to the card on file.
- Setup fee. Each package has a one-time setup fee. If you commit to 6 months, we waive the setup fee completely. If you commit to 6 months and cancel before the 6 months are up, the waived setup fee becomes due.
- Included minutes and overage. Each receptionist plan includes a set number of call minutes per month. Minutes over that amount are billed per extra minute at the rate in your agreement, on your next bill. We'll give you a heads-up if you're getting close, so we can adjust your plan if needed.
- Failed payments. If a payment fails, we'll let you know. If it still isn't paid after 7 days, we may pause your service until it is.
- Price changes. We will give you at least 30 days' notice before changing your price.
Cancelling and refunds
You can cancel at any time by texting or emailing Bauer. Your service keeps running until the end of the month you've already paid for and is not renewed after that. Because you get a free trial to try the service first, payments are not refundable once the trial is over, including for partial months and unused minutes.
Changes to your setup
You can change your hours, prices, services or how calls are handled at any time by telling us, and we'll update your assistant. Small changes are included in your plan. Very large changes, such as a full website rebuild or a new system, are a separate project that we will quote before starting.
What we don't promise
Your assistants are AI. They are good, but they can mishear, misunderstand or get something wrong, and phone lines, internet and our providers can have outages. We do not guarantee that every call or chat will be answered or handled correctly, or that you will get any particular number of leads, bookings or jobs. You remain responsible for your own business, your quotes, your prices and your work for your customers. Please check bookings and messages the assistant passes to you.
Your responsibilities
- Give us accurate information about your business and tell us when it changes.
- Only use the service for lawful purposes, and follow the laws that apply to your business, including any rules about telling callers they are talking to an AI or that calls may be recorded.
- Don't use the assistants to collect card numbers, Social Security numbers or other government IDs, or medical information, unless we have agreed to it in writing.
- Don't try to misuse, overload, copy or reverse-engineer the service.
Providers we use
We run the service with trusted third-party providers, including ElevenLabs (AI voice and chat), Twilio (phone numbers and calls) and Netlify (website and records). Their own terms also apply to how the service runs, and we may change providers if it keeps your service working well. How we handle personal information is in our privacy notice.
Ownership
Your business information, your customer details and your logo stay yours. The scripts, prompts, setups and software we build to run your assistants belong to Johns AI, and you can use them for as long as you're a client.
The free test call
The test call on our website is a demo. It is limited to one call per number every 30 minutes and a few minutes per call, and we may pause or stop it at any time. Nothing you say in the demo is booked or acted on, except that Bauer may call you back about it, as described when you agree to the call.
Limit of liability
To the extent the law allows, Johns AI is not responsible for lost profits, lost jobs, lost data or any indirect damages from using the service, and our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.
Ending service
We may suspend or end service if payments aren't made, if the service is being misused, or if we have to for legal reasons. We'll give you notice where we reasonably can.
Changes to these terms
We may update these terms from time to time. The date at the top shows when they last changed. If a change materially affects existing clients, we'll let you know before it takes effect.
Governing law
These terms are governed by the laws of the State of Utah. Any dispute will be handled in the state or federal courts located in Utah County, Utah.
Contact
Questions about these terms: bauer.johnsai@gmail.com, or by mail to Bauer Johns, Johns AI, 509 South 575 West, Springville, Utah 84663.